How to Contact 16Personalities: Email, Privacy, and Support Guide

16Personalities, operated by NERIS Analytics Limited, provides personality assessments and related content used by individuals, educators, and businesses around the world. While the service is largely self-guided, there are many situations where you may need to reach their team directly, from resolving account problems to asking privacy questions or clarifying a business purchase.

This guide explains how to contact 16Personalities effectively, what information to include in your message, and which types of inquiries they are best equipped to handle via email and online resources.

1. Core Contact Information

The primary support channel for 16Personalities is email. Their help and legal pages consistently point users to a single address as the main point of contact for most questions.

Because 16Personalities does not advertise phone hotlines or live chat on its legal and support-related pages, preparing a clear, concise email is the most reliable way to start almost any conversation with them.

2. Who Operates 16Personalities?

16Personalities is run by NERIS Analytics Limited, a company registered in England and Wales. Several of their legal pages repeat the same corporate details for clarity.

• Company name: NERIS Analytics Limited
• Jurisdiction: Registered in England and Wales
• Registered office address: Nine Hills Road, Cambridge, CB2 1GE, United Kingdom
• Company registration number: 8646330
• VAT number: GB205808813
• Role regarding your data: Data controller for information collected on the website

These details are important if you are contacting them for legal, contractual, or privacy-related reasons, or if your organization needs to record supplier information for compliance purposes.

3. When to Contact 16Personalities

Many questions can be resolved by reading existing resources on the site (such as articles and FAQs), but there are clear situations where direct contact is appropriate.

3.1 Typical reasons to email support

• Account access problems – for example, you cannot log in, you have lost access to the email linked to your account, or you suspect unauthorized use.
• Profile or subscription issues – trouble seeing purchased reports, difficulty updating your profile, or confusion about subscription behavior.
• Payment and refund questions – requesting clarification about charges or asking about refunds for eligible purchases.
• Technical errors – the test does not load, pages fail to display correctly, or specific features malfunction.
• Privacy and data rights requests – asking to access, correct, or delete personal information, or to unsubscribe from specific communications.
• Accessibility concerns – reporting barriers experienced by users with disabilities, or requesting information in alternative formats.
• Business and team products – questions about team assessments, invoices, or contract terms for organizational use.

3.2 Issues usually handled without direct contact

Some actions can typically be managed directly through your account interface or by using links in emails, reducing the need to contact support.

• Unsubscribing from newsletters by using the unsubscribe link at the bottom of each email.
• Updating account details such as email address, profile name, and certain preferences through your account settings.
• Deleting your profile yourself via the available account tools, when you are logged in.

If you cannot perform these steps because you no longer have access to your account email or encounter technical errors, that is the moment when contacting support becomes essential.

4. Preparing an Effective Support Email

Because email is the main channel, sending a well-structured message helps the team understand your situation and respond more quickly. Their privacy policy notes that they often rely on your email address as the primary way to verify your account and identity.

4.1 Key details to include

• Send from the address linked to your account. This is important because they use your email to verify ownership for data-related actions such as corrections or deletions.
• Describe your issue clearly. Mention what you were trying to do (for example, completing the test or accessing a premium profile) and what went wrong.
• Mention relevant dates and order information. For payment or refund questions, specify purchase dates, approximate amounts, and transaction references if you have them.
• Include technical context. Helpful details may include the type of device, operating system, browser, and whether the issue appears on multiple devices.
• Attach non-sensitive screenshots if useful. Visual examples can clarify confusing error messages or layout problems.

4.2 Information you generally do not need to send

Their legal documents emphasize that 16Personalities does not usually require extensive personal identifiers such as full names, street addresses, or dates of birth, and that email is the main unique identifier for user accounts.

• Avoid sharing national ID numbers, passport details, or other highly sensitive identifiers.
• Do not send full payment card numbers or security codes; billing questions can usually be handled with partial details and order references.
• Only provide the minimum personal data necessary for the team to locate your account and understand the problem.

5. Contacting 16Personalities About Privacy and Data Protection

Privacy is a prominent theme in 16Personalities documentation. NERIS Analytics explicitly identifies itself as the data controller and describes how users can manage, correct, or delete their information.

5.1 Your main privacy-related rights

According to their privacy policy, users have several rights under data protection law, including rights to access, correction, and erasure of personal data in certain circumstances. These align broadly with principles in the EU General Data Protection Regulation (GDPR), such as transparency, access, and rectification.

• Access: You may request a copy of personal data they hold about you, along with supplementary information about how it is used.
• Correction: You can ask them to rectify inaccurate or incomplete personal data, and you can change many details yourself through your account.
• Erasure: In certain situations, you can request deletion of your personal information, beyond what you can remove yourself in settings.
• Unsubscribing from communications: Users may opt out of newsletters and some notifications directly via unsubscribe links or by adjusting preferences.

5.2 How to submit a privacy request

To exercise these rights, their policy instructs users to contact them by email and to send the request from the same address connected to their account so that they can confirm ownership.

• Write a clear subject line such as “Data access request”, “Data correction request”, or “Request for account deletion”.
• Keep the body of your message focused on what you want them to do with your data and why.
• Be prepared for the possibility that they may ask clarifying questions if the request is complex or ambiguous.

Their privacy policy explains that some services may not be available if certain data is not provided, and that they might be unable to process actions if a user cannot verify ownership of an account.

6. Accessibility Feedback and Alternative Formats

16Personalities publishes an accessibility statement recognizing the importance of making their digital content usable for people with disabilities and inviting feedback when users experience barriers.

6.1 What to include in accessibility feedback

When emailing them about accessibility, their statement suggests including specific information so they can understand and address the problem more effectively.

• Exact page address (URL) where the problem occurs.
• Description of the barrier you encountered, such as compatibility issues with assistive technologies, missing alternative text, or navigation problems.
• Your preferred format if you are requesting an alternative version of content (for example, accessible PDF, large print, or plain-text file).

Under many national and regional accessibility laws, organizations are expected to respond to reasonable accessibility requests within a defined period; their statement indicates they aim to respond to such feedback within a specific business-day window.

6.2 If you are not satisfied with the response

If you are located in the European Union and believe your accessibility concerns were not adequately addressed, 16Personalities points to the possibility of contacting a relevant national enforcement body for web accessibility. The European Commission provides a list of such monitoring bodies for different member states.

7. Questions About Purchases, Teams, and Refunds

16Personalities offers both free content and paid products, such as premium insights or team-oriented assessments. Their terms for business and refund policies direct users to contact them via email when they have questions or complaints.

7.1 Business and team customers

Organizations using 16Personalities for teams may need to clarify usage rights, invoicing, or contract terms. The business-oriented terms state that concerns or complaints can be addressed by contacting support by email.

• Include your company name and any internal reference related to your order.
• Specify whether you are asking about licensing, seat counts, team reporting, or technical integration.
• Attach purchase confirmations or invoice references where possible to help them locate your account.

7.2 Refund and cancellation questions

Their refund and cancellation policy explains how digital purchases may be cancelled in line with consumer regulation, and it gives an email contact for any questions about refunds.

• If you want to cancel under a consumer “cooling-off” period, follow any instructions given in the cancellation form section of their policy and then contact them by email.
• Be clear about what you purchased, when you ordered it, and whether you have started using the digital content or service.

Consumer protection law in many jurisdictions grants rights to cancel certain digital content contracts within a defined time frame, though these rights may change if the consumer has begun downloading or streaming the content and has formally agreed to waive cancellation rights.

8. Practical Tips for Faster, Clearer Support

While response times can vary depending on volume and the complexity of your request, you can make it easier for the 16Personalities team to assist you efficiently.

• Check existing resources first. FAQs, account settings, and legal pages often answer common questions directly, especially about privacy and account management.
• Use one message per issue where possible. Combining unrelated topics can slow down the process.
• Avoid duplicate emails. Sending several repeated messages about the same problem can create confusion and does not typically speed up resolution.
• Watch your spam or promotions folders. Automated or initial replies sometimes get misrouted by email filters.

9. Frequently Asked Questions About Contacting 16Personalities

Q1: Does 16Personalities offer live chat or phone support?

Their public legal and support-related documents consistently direct users to contact them by email and do not advertise live chat or phone hotlines. Email is therefore the main official support channel.

Q2: How do I unsubscribe from the newsletter without emailing support?

You can typically unsubscribe by clicking the unsubscribe link included at the bottom of their newsletter messages. The privacy policy notes that this process is usually immediate, although in rare cases it may take a short time to complete.

Q3: What if I lose access to the email address associated with my account?

Because your email address is the primary identifier used to verify account ownership, losing access makes it more difficult for them to confirm your identity. Their privacy policy explains that if they cannot verify that you own an account, they may be unable to process certain requests such as data changes or deletions. In that situation, you should still contact support, explain what happened in detail, and see whether any options are available.

Q4: Can I request a copy of all data 16Personalities holds about me?

Yes, their privacy policy describes a right of access to personal information and explains that users can contact them to request details of the data held about them. Make sure you contact them from the same email associated with your account and clearly state that you are making an access request.

Q5: How quickly will they respond to my message?

Exact response times can depend on workload and the nature of your request. For accessibility-related messages, their statement mentions a target response time measured in business days. In general, providing complete and accurate details in your initial email can help reduce delays.

Written by

Sneha Tete

• Integrated M.A. in Applied Linguistics, University of Hyderabad
• 5+ years in editorial, instructional, SEO, and research-based writing

Sneha is a relationships and lifestyle writer with a strong foundation in applied linguistics and certified training in relationship coaching. She brings over five years of writing experience to theskillvault,  crafting thoughtful, research-driven content that empowers readers to build healthier relationships, boost emotional well-being, and embrace holistic living. Her writing and insights reflect the belief that beauty, happiness, and wellness…